Selections Reviews

I bought a Christmas tree skirt on Dec 6th. I paid £4.95 for delivery in 48 hour delivery. 11 days later and no delivery. Tried emailing them but didn’t reply. Thank goodness I paid by PayPal who awarded me a full refund immediately. Bit now too late to order from anywhere else. I chose this company as they make a huge song and dance about their Platinum Customer Service which clearly doesn’t exist.

My wheelie bin screens arrived today but one of them was small. Tried to get a single panel but only sell as double because it would cost too much for them to send a single one!! Lady on phone wasn’t helping at all. When I said she wasn’t being helpful she became defensive and rude. How hard is it to be accommodating and sell a single panel as I’m sure someone like me would buy it. Can’t return because it would cost a fortune. Now I will have to buy 2 panels for just under £50 because it would cost them too much to send a single one. More interested in making money than giving customer service!!!

Excellent customer service from this company. We had a small problem constructing our raised bed (which was entirely our own fault) and the company went above and beyond to sort things out for us.
We are delighted with the raised bed and the support received and would highly recommend this company and their products.

I had a problem with an item despatched to me and I didn't think I would get any help as it was a while since I received the order and these days customer service is often lacking. On the contrary, Dawn and the team at Garden Selections couldn't have been more helpful and didn't hesitate to sort out the problem at considerable cost and time to themselves. I can't recommend them highly enough. They were delightful to deal with on the phone. In addition the item I purchased - The Roman Garden Obelisk - is a high quality product at a reasonable price. Well done Garden Selections

Raceived a solar metal garden ornament purchard from this company thru Not on the High Street as a present. Arrived with no padding in the box and parts of the metal ornament sticking out through holes in the flimsy box. First solar panel didn't work, after sitting in a conservatory in full sun for 3 days, second didn't fit or work either.. again, left in full sun in conservatory for 3 days. Company refused to pay for return, saying it is not faulty, but it only works in the summer!!!
Oh, to add, the replacement solar panel they sent didn't even fit, and their response was to ask me to cut down the stiff plastic casing to make it fit! HSE and QA would have a field day with that!!
Update ...... after a very strongly worded email, a postage label for return was provided. It is just a shame it took that to get it.

Poor choice of courier who tried to deliver to the wrong address, followed by clumsy communication from Garden Selections only after I chased, means 10 days after my goods were dispatched I have nothing except a headache. They have now agreed to send me them again. Will see how it works this time....

Update, have received the goods now having been sent again using a proper delivery service. Upgraded to 3 stars from 2. Initial communication was unhelpful but improved.

Bought two bamboo hedgehog houses at very reduced price, twice the price or more elsewhere. They are excellent, look robust and in perfect condition, also very quick delivery. To top a perfect purchase off they were filled with small wicker bird nesting pouches, winter protection for small birds. I cannot rate this company high enough, a delighted customer - thank you very much.

I bought a lovely arch (via Amazon) which is easy to construct and quite sturdy but a part was missing.
I contacted the company and Dawn immediately sorted it and had the missing piece shipped express so I received it the next day.
Nice product and excellent customer service!

I ordered from this company and everything went exactly the way it was meant to, I called to make an enquiry and order and I am amazed that the person on the other side of the phone Dawn had the best customer service I have had, she was human, happy, full of life and a real credit to the company, a secret weapon in customer service. Call ended with everything I had queries about answered, items ordered and a great conversation. Will definitely order again just for that great customer service!

I have been buying from Garden Selections for many years and have always been satified with the service received. They offer great products at competitive prices, even cheaper when on promotion.
Anything from garden furniture to wildlife products, Selections is the first place I check out.

I recently purchased a new cordless hedge trimmer from Selections. They responded promptly to a question I had about the product and my order arrived on time and was well packaged. Will use them again.

Item purchased from Garden Selections via Amazon Marketplace. The item arrived damaged (crushed) so I repackaged the item and contacted them. Although they were quick to respond, they demanded photographic evidence before taking the matter further. Why, am I making this up?
The company does not seem to understand the laws about Distance Selling Regulations and the Consumer Rights Act when supplying faulty products. How hard is it to arrange for the damaged item to be picked up without quibbling about evidence?

Great service delivered quicker than expected, communication a big plus confirmations and tracking provided to give all the details needed for a hassle free online purchase. All received and in use, really pleased with my lovely silhouette solar animal
Thank you

The order confirmation said that I would receive an email with a tracking number when my package was dispatched. When, 10 days later, I had received neither a follow-up email nor the item, I contacted them about it. They responded quickly (within a day) and politely, telling me it must have been "lost in transit". It doesn't explain why I never had the follow-up email, but they did promptly instruct PayPal to cancel the 'Pay after delivery' order. I may make future purchases, but I'd look elsewhere first.

We bought Zig Zag wooden clothes dryer and I have to say money well spent. It’s an excellent product and seller kept us informed about the status of delivery, also got an sms from delivery service confirming that product will be delivered on that day.
Excellent seller! Fantastic item! Fast delivery! Will definitely recommend! A++++++++++.